Q. What are Monthly Housing Charges?

A. Monthly Housing Charges are the housing assessments paid monthly in a Cooperative.

Q. When are Monthly Housing Charges due?

A. Monthly Housing Charges are due on the 1st of every month with a 10-day grace period.

Q. How can I pay my Monthly Housing Charges?

A. There are several ways to pay your Monthly Housing Charges:

• Payment methods include money order, cashier’s check, personal check, online, or ACH withdrawal. The office DOES NOT accept CASH or VENMO payments.
• You can bring your Monthly Housing Charges to the office Monday – Friday from 8 AM-5:30 PM. For your convenience, we also have a NIGHT DROP BOX found on exterior of the management office door. DO NOT HAND MONTHLY HOUSING CHARGES TO ANYONE BUT THE MANAGEMENT OFFICE.

Q. Are utilities included in the Monthly Housing Charges? How much do utilities tend to cost?

A. Gas/Heat, water, and sewer are included in your Monthly Housing Charges. You are responsible to pay your electricity bill, directly to the provider, Ameren.

Utility costs will vary from household to household depending on consumption and preferences. Unfortunately, we are unable to supply an average cost of utilities.

Q. Do you accept pets? Can I have pets visit my home?

A. Yes! Winfield Village allows to non-caged animals (i.e. dog or cat), and there is a one-time $150 pet fee.

Q. Where is my mailbox?

A. Mailboxes are located at the building where the office is located. Each Member is provided with a mailbox key upon signing Occupancy documents with the Leasing Agent. There is a replacement fee for lost keys.

Q. How can I submit a maintenance request?

A. Maintenance requests are sent directly to the management office Monday-Friday 8am – 5:30pm. You can give your request by calling the management office at 217-359-9709
In cases of AFTER-HOURS EMERGENCIES, call at 217-359-9709 and someone would be able to aid you. For fire, gas odor, active downed electrical lines, burglary, or injury, please call 911.

Q. I’m moving out. What can I expect?

A.  Your Notice of Intent to Move must be 60 days in advance of expected move out date. Please be sure to include your name, current address, desired date of move out, and a forwarding address.

• Keys must be returned to the office the day of your move out. Failure to return keys will cause prorated carrying charges to be applied for each day the keys are not returned.
• Once completely moved out, a move out inspection will be conducted by Management. Damages noted during inspections will be applied to the membership fee on file for this unit.
• Any remaining balance of the membership fee will be returned within 4 to 6 weeks of your complete move out. Any damages not covered by the membership fee will be the responsibility of the outgoing Member.